Terms of Service

Effective date: 07 October 2025  |  Last updated: 27 April 2026

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between Review Boosters, the operator of the website https://review-boosters.org (hereinafter “we”, “us”, “our”, or the “Provider”), and any natural or legal person (“you”, “your”, “Client”) who accesses or uses the website (the “Website”) and the services described herein (the “Services”). The Provider operates from Georgia; full legal-entity details (including registered name, identification number, and registered address) are available on written request to [email protected].

By registering an account, placing an order, clicking any button or checkbox indicating acceptance, or otherwise using the Services, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

If you enter into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” and “Client” refer to that entity.

2. Definitions

  • “Services” means the review-solicitation, review-management, and reputation-marketing tools and services made available by the Provider, including automated invitations to the Client’s End Customers to leave honest reviews on Trustpilot, Reviews.io, Google, and other supported third-party review platforms.
  • “End Customer” means a natural person who has made a genuine purchase of goods or services from, or has otherwise had a direct, bona fide commercial experience with, the Client.
  • “Review” means any rating, comment, testimonial, photo, or video published by an End Customer on a Review Platform about the Client or the Client’s products or services.
  • “Review Platform” means any third-party platform on which Reviews are collected or published, including but not limited to Trustpilot, Reviews.io, Google Business Profile, Yandex.Maps, and similar services.
  • “Incentive” means any discount, coupon, loyalty point, prize-draw entry, charitable donation, or similar benefit offered to End Customers in exchange for leaving an honest review, regardless of its sentiment.
  • “Subscription” means a recurring paid plan giving access to the Services for a defined billing cycle.
  • “Applicable Law” means all laws, regulations, codes, and binding guidelines applicable to either party, including but not limited to the Law of Georgia on Personal Data Protection (2024), Regulation (EU) 2016/679 (“GDPR”), the EU Digital Services Act, the EU Unfair Commercial Practices Directive 2005/29/EC, the UK Digital Markets, Competition and Consumers Act 2024, and the U.S. FTC Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465).

3. Description of the Services

The Provider offers a software-as-a-service platform that enables Clients to request honest reviews from their own End Customers. Core functionality includes, without limitation:

  • sending templated email and SMS invitations to End Customers after a verified purchase or service delivery;
  • managing review-invitation campaigns, reminders, and opt-outs;
  • integration with Review Platforms via official APIs or approved partner programs;
  • tools for responding to published Reviews, aggregating ratings, and displaying Review widgets on the Client’s own website;
  • analytics, reporting, and configuration of lawful incentive programs.

The Provider is an independent contractor. The Provider does not author, fabricate, purchase, sell, or publish Reviews on behalf of the Client, and does not operate or control any Review Platform.

4. Eligibility and Account Registration

To use the Services you must:

  • be at least eighteen (18) years of age and have full legal capacity;
  • be a legally registered business, sole trader, or authorised representative of one;
  • not be subject to any trade sanctions administered by the European Union, the United Kingdom, the United States (OFAC), or the United Nations; and
  • not be located in, or ordinarily resident of, a jurisdiction subject to a comprehensive embargo.

You must provide accurate and complete registration information and keep it current. You are responsible for safeguarding your credentials and for all activity performed under your account. You must notify us without undue delay of any suspected unauthorised access.

5. Client Obligations and Representations

The integrity of the Services depends entirely on the authenticity of the underlying commercial relationships. You therefore represent, warrant, and covenant on a continuing basis that:

  • every email address, phone number, or other contact detail you upload or transfer to the Services belongs to a real End Customer who has had a genuine, verifiable commercial experience with you;
  • you have a lawful basis under Applicable Law, including Article 6 GDPR where relevant, to transfer End Customer personal data to us for the purpose of sending review invitations, and you have given End Customers all notices and obtained all consents required by Applicable Law (including, where applicable, consent under Directive 2002/58/EC and national implementing laws for electronic marketing);
  • any Incentive offered through the Services (i) is offered to all invited End Customers on equal terms, (ii) is not conditional, directly or indirectly, on the sentiment, rating, or content of the Review, and (iii) is clearly disclosed to End Customers before they leave a Review, in line with the FTC Endorsement Guides, UK CMA guidance, and equivalent European rules;
  • you will not use the Services to practise “review gating”, suppression of negative Reviews, selective invitation of satisfied customers only, or any other conduct prohibited by the rules of the relevant Review Platform;
  • you will comply with the terms of service and community guidelines of every Review Platform on which your Reviews are published;
  • you will not instruct, request, or pay any person to post a Review that is false, misleading, materially incomplete, or that misrepresents the identity or experience of the reviewer;
  • you hold all rights, licences, consents, and permissions necessary for any content, trade mark, logo, or other material you upload to the Services.

You acknowledge that the laws cited in Section 2 impose substantial civil penalties (including, in the United States, up to USD 51,744 per violation under 16 CFR Part 465) directly on the business that solicits, buys, or benefits from a fake or incentivised-for-positivity review. You accept sole responsibility for such compliance.

6. Prohibited Use

You must not, and must not permit any third party to:

  • generate, procure, purchase, or publish Reviews from persons who are not genuine End Customers;
  • upload contact data obtained from scraped lists, purchased databases, or any source other than your own records of bona fide commercial relationships;
  • offer, imply, or make an Incentive contingent on a positive rating or on the reviewer not publishing a negative Review;
  • use bots, emulators, proxy networks, incentivised click-farms, or multiple accounts to manipulate ratings;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • reverse-engineer, decompile, or attempt to derive the source code of the Services;
  • use the Services to transmit malware, spam, or any unlawful content;
  • resell, sublicense, or provide the Services to any third party without our prior written consent.

We may suspend or terminate your account immediately, without refund, if we reasonably believe you have breached this Section 6, and we may report such breaches to the affected Review Platform and competent authorities.

7. Fees, Billing, and Taxes

Fees for the Services are set out on the Website or in an individual order form and are payable in advance on a monthly or annual basis, unless otherwise agreed in writing. All fees are exclusive of VAT, sales tax, withholding tax, or any other applicable tax, which you must pay in addition.

All payments for the Services are processed through Keepz, a payment service operated by JSC Credo Bank (Georgia). By submitting a payment you agree to the applicable terms of Keepz and JSC Credo Bank, which govern the payment transaction itself. We do not store full card numbers, bank account numbers, or other sensitive payment credentials; we receive only confirmation of a successful payment and a tokenised transaction reference necessary to allocate the payment to your account. Any chargebacks, refund requests in respect of payment-execution errors, or technical disputes about the payment instrument should be addressed in the first instance through Keepz; commercial refund requests in respect of the Services themselves are governed by these Terms.

Subscriptions renew automatically for successive billing cycles unless you cancel at least twenty-four (24) hours before the end of the current cycle. Except where required by Applicable Law (including the statutory withdrawal rights of consumer clients within the European Union), all fees are non-refundable.

We may change fees upon thirty (30) days’ prior notice, with the new fees taking effect at your next renewal. If you do not accept the change, you may cancel before it takes effect.

If a payment is overdue, we may suspend the Services, charge default interest at the statutory rate applicable under Georgian law, and recover reasonable costs of collection.

8. Intellectual Property

As between you and us, we retain all rights, title, and interest in the Services, including all software, databases, designs, documentation, and associated trade marks. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the term of your subscription, solely for your internal business purposes and in accordance with these Terms.

You retain ownership of any content you upload (“Client Content”). You grant us a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, display, and process Client Content to the extent necessary to provide the Services.

You may submit feedback, suggestions, or feature requests to us. You assign to us all rights in such feedback, and we may use it without restriction or compensation.

9. Data Protection

Where we process personal data on your behalf (for example, End Customer email addresses you upload to send review invitations), we act as a data processor and you act as the data controller. The parties shall comply with the Data Processing Addendum (“DPA”) available at https://review-boosters.org/dpa, which is incorporated into these Terms by reference and which reflects the requirements of Article 28 GDPR and Article 21 of the Law of Georgia on Personal Data Protection.

Where we process personal data of the Client’s own representatives (for example, the account holder’s name and email), we act as a data controller, and such processing is described in our Privacy Policy.

10. Third-Party Platforms

The Services rely on integrations with Trustpilot, Reviews.io, Google, and other third-party platforms. Your use of those platforms is governed by their own terms and policies, and we have no control over their availability, pricing, or rules. We are not responsible for any action taken by a third-party platform, including removal of Reviews, suspension of your account on that platform, or changes to API access.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY AS TO UPTIME, ACCURACY, OR OUTCOME (INCLUDING THE NUMBER OR RATING OF REVIEWS YOU WILL RECEIVE).

We do not warrant that the Services will be uninterrupted or error-free, or that any defect will be corrected. You acknowledge that reviews depend on the independent decisions of End Customers and that we cannot guarantee any specific result.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE PROVIDER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE PROVIDER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Applicable Law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

13. Indemnification

You shall defend, indemnify, and hold harmless the Provider, its affiliates, and its personnel from and against any claim, investigation, fine, penalty, loss, damage, liability, cost, or expense (including reasonable legal fees) arising out of or related to (i) your breach of these Terms, (ii) your violation of Applicable Law, including the laws cited in Section 2, (iii) any Review solicited through the Services that is alleged to be false, misleading, or non-compliant with Review Platform rules, or (iv) any dispute between you and an End Customer.

14. Term and Termination

These Terms commence on your first use of the Services and continue until terminated. Either party may terminate a Subscription at the end of the then-current billing cycle by giving notice through the Website. We may suspend or terminate the Services immediately if you breach these Terms, if continued provision of the Services becomes unlawful, or if we cease to offer the Services.

Upon termination: (a) your right to use the Services ceases; (b) we may delete Client Content after thirty (30) days, subject to retention obligations set out in the DPA and Privacy Policy; (c) accrued fees remain payable; and (d) Sections 8 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law) and 17 (Miscellaneous) survive termination.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Georgia, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Tbilisi, Georgia, save that the Provider may bring proceedings for injunctive relief or to recover unpaid fees in any competent court.

Nothing in this Section deprives a consumer Client of the protection of mandatory consumer-protection rules of the jurisdiction in which that consumer is habitually resident.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Website at least fifteen (15) days before they take effect. Continued use of the Services after that date constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Services before the effective date.

17. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any applicable order form and DPA, constitute the entire agreement between the parties regarding the Services.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them to any affiliate or successor in connection with a merger, acquisition, or sale of assets.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
  • No waiver. A failure to enforce any right is not a waiver of that right.
  • Force majeure. Neither party is liable for failure to perform due to events beyond its reasonable control.
  • Notices. Notices to us must be sent to [email protected]. Notices to you will be sent to the email address associated with your account.
  • Language. These Terms are drafted in English. Any translation is for convenience only; the English version prevails.

18. Contact

Review Boosters

The Service is operated from Georgia by an individual entrepreneur registered with the LEPL National Agency of Public Registry. Full legal-entity details (registered name, identification number, and registered address) are disclosed on written request to the contact email below, or where required by Applicable Law to a competent authority.

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